Introduction
- This Privacy Policy explains what we do with your personal data, whether we are dealing with an enquiry, processing an order, continuing an ongoing customer relationship, receiving a service from you, requesting feedback, or you are visiting our website.
- It describes how we collect, use and process personal data and how we comply with our legal obligations. Your privacy is important to us, and we are committed to protecting your data privacy rights.
- This policy applies to Customers, Potential Customers, Suppliers, Subcontractors and Employees. Employees should also refer to their company contract and the Employee Data Protection Policy in the company handbook, available on request.
- Any amendments to this Privacy Policy will be posted on this page.
What personal data do we collect?
Customer data
To provide our services, we process information that genuinely helps us deliver them. This may include your first and last name, job role, job title, telephone number, email address and other contact details. Where you ask us to process payment for goods or services by debit or credit card, we process those details only for that purpose.
Supplier data
We collect the minimum data needed to process transactions. This includes contact details for the main contact and associated contacts who help process transactions. Where it forms part of our contractual arrangement, we also require bank details so that we can pay for services provided.
Subcontractor data
We collect and store information needed to meet contractual obligations. This includes personal and business email addresses, telephone numbers, address details, bank account details, qualifications and insurance information.
End-user data
Where we carry out work for a third-party contractor, we may obtain and process site addresses, email addresses and telephone numbers. This enables Jackson Plumbing & Heating (Contractors) Ltd to fulfil its contractual obligations to you and our customer.
How do we collect personal data?
Customer data
We may collect customer data:
- Directly from you
- From third-party software detailing ongoing project data
- From websites
- From your work colleagues
- From exhibitions or events attended by our employees
- When you view or interact with information on our website or in an email from us
Supplier and subcontractor data
We collect this data directly from you, from your work colleagues and from your website.
End-user data
We receive end-user data from third-party contractors or suppliers who use Jackson’s services to fulfil a project.
Website users
We collect information you provide when contacting us through the website or by email.
How do we use personal data?
Customer data
We use customer details to process requests, raise quotations, process orders, deliver work and, where appropriate, request feedback through a survey.
Supplier and subcontractor data
We store and process this information to complete contractual arrangements and comply with legal and binding requirements.
End-user data
We process end-user data so that we can contractually deliver products and services requested through a third party.
How do we safeguard personal data?
We put appropriate measures in place to prevent unauthorised access to and misuse of personal data. These measures include encrypted server access, encrypted laptop devices, current antivirus protection, and monitored gateway security settings.
How long do we keep personal data?
CRM data
If we have not had meaningful contact with you for five years, we remove personal data from our systems unless another legal, contractual or processing requirement requires us to retain it.
Printed and digital project information
Because of the nature of our business, we may store project information for up to 12 years. This allows us to recall previous project information if a customer requires it.
Access, amendment and withdrawal
If we hold or use your information, you may change your mind by writing to the Admin Department, Jackson Plumbing & Heating (Contractors) Ltd, 2nd Floor, Unit 9, English Business Park, English Close, Hove, East Sussex, BN3 7ET, or by emailing admin@jacksonph.co.uk.
We will process a restriction on marketing use or removal of your personal information within one month, and sometimes sooner. We may retain a record of your communications to help resolve future issues.
Right to object
If we use your data because we consider it necessary for our legitimate interests and you disagree, you may object. We will normally respond within 30 days, although this may be extended in certain cases. We will only disagree where limited conditions apply.
Right to erasure
In certain situations, you may ask us to erase your personal data. We will respond within a maximum of 30 days and will only disagree where limited conditions apply. If we agree, we will remove the data. Unless you tell us otherwise, we may retain a note of your name to record that you do not wish to be contacted, reducing the risk of your data being resubmitted later.
Right to lodge a complaint
You may lodge a complaint with our Admin Department at the postal address above or by emailing admin@jacksonph.co.uk.
Cookies
You can usually check, change or withdraw cookie permissions through your browser settings.
Our legal bases for processing data
Legitimate interests
Article 6(1)(f) of the GDPR allows processing where it is necessary for legitimate interests pursued by us or a third party, except where those interests are overridden by your interests, rights or freedoms.
Customer data
- If you have communicated with us previously or we have had meaningful contact within five years, we may consider there to be a legitimate interest in keeping you updated about relevant services.
- We may contact businesses operating in sectors that regularly benefit from our services where contact information is publicly available. We aim to be open about this and provide the opportunity to opt out.
- Where we subscribe to third-party services that collate project data in our industry, we may process relevant contact data for direct marketing to establish whether there is a requirement for our services.
- When you contact us, we process the request in line with our business processes. This may include arranging site visits and using information needed to design, supply and install a solution.
- Personal details may be used for administrative purposes, including invoicing and project management.
Supplier data
We store and process the personal data of individuals in supplier organisations to receive services and facilitate payment. We consider these activities necessary within our legitimate interests.
Contractual basis
Article 6(1)(b) provides a lawful basis where processing is necessary to perform a contract with the data subject or take steps at their request before entering a contract. A contract does not have to be a formally signed or written document, provided an agreement meeting the requirements of contract law exists.
Customer data
Where we have entered into a contractual agreement, we process information required to deliver our services, such as company and installation-site addresses. We may also use appropriate information to provide progress updates.
End users
Where Jackson acts as a subcontractor, we process details needed to fulfil our obligation to the third-party supplier. We may collect additional information directly from the end user to provide a seamless service, including collection, delivery and maintenance. On completion, we may request feedback to understand satisfaction and respond appropriately.
Glossary
- Customers
- Companies previously supplied with products or services, companies that have enquired about our services, and businesses we consider appropriate to contact with relevant information.
- Suppliers
- Partnerships, companies, sole traders, independent contractors and freelance workers who provide services to Jackson.
- End-user data
- Personal data relating to individuals in a business where Jackson has been asked to provide contractual services through a third-party supplier.
- Subcontractors
- Independent limited companies or sole traders contracted by Jackson to carry out services for end users.
- General Data Protection Regulation (GDPR)
- Data-protection legislation that protects individuals’ rights and governs the processing of personal data.
- Website users
- Any individual who accesses the Jackson Plumbing & Heating (Contractors) Ltd website.
- Other terms
- “We” refers to Jackson Plumbing & Heating (Contractors) Ltd as controller and processor. “You” refers to customers, suppliers, end users, employees and individuals protected by data-protection rights.